TravelMania
Llama Ahora

Privacy Policy

Last updated: April 1, 2026

Introduction

TravelMania (“we,” “us,” or “our”), a division of Vertex Unified Holding Group LLC, is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, store, and share your information when you visit our website, call our offices, or use any of our services.

By using our website or services, you agree to the terms outlined in this policy. If you do not agree, please discontinue use of our services.

Information We Collect

We collect information in the following ways:

Information You Provide Directly

  • Contact information: Name, email address, phone number, and mailing address when you request a quote, book a vacation, or contact our team.
  • Payment details: Credit or debit card information, billing address, and payment plan preferences processed through our secure payment processors.
  • Travel preferences: Destination choices, travel dates, number of travelers, special requests, and accommodation preferences.
  • Communication records: Phone call recordings (with notice), email correspondence, chat transcripts, and WhatsApp messages related to your bookings.

Information Collected Automatically

  • Device and browser data: IP address, browser type, operating system, device identifiers, and screen resolution.
  • Usage data: Pages visited, time spent on site, click patterns, referring URLs, and search terms used.
  • Cookies and tracking: We use cookies, pixels, and similar technologies to improve your experience and measure advertising effectiveness.
  • Location data: Approximate geographic location derived from your IP address.

Information from Third Parties

  • Social media platforms (when you interact with our ads or profiles)
  • Advertising partners (conversion and attribution data)
  • Public databases (for identity verification when required)

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your vacation bookings and travel arrangements
  • Communicate with you about your reservations, payment schedules, and travel updates
  • Provide customer support via phone, email, chat, and WhatsApp
  • Send promotional offers, destination guides, and special deals (with your consent)
  • Improve our website, services, and user experience
  • Analyze advertising performance and optimize our marketing campaigns
  • Comply with legal obligations and protect against fraud
  • Process referral credits and loyalty rewards

How We Share Your Information

We do not sell your personal information. We may share your data with:

  • Travel partners: Hotels, resorts, airlines, and cruise lines necessary to fulfill your booking.
  • Payment processors: Secure third-party payment services to process transactions.
  • Service providers: CRM systems, email platforms, analytics tools, and customer support software that help us operate our business.
  • Advertising platforms: Aggregated, anonymized data for ad targeting and measurement.
  • Legal authorities: When required by law, court order, or to protect our rights and safety.
  • Affiliated companies: Other entities within the Vertex Unified Holding Group for internal business purposes.

Data Security

We implement industry-standard security measures including 256-bit SSL encryption, secure payment processing, access controls, and regular security audits. While no system is completely secure, we take reasonable steps to protect your information from unauthorized access, alteration, or destruction.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Opt out of marketing communications at any time
  • Opt out of the sale of personal information (California residents)
  • Withdraw consent for data processing

To exercise any of these rights, contact us at members@gotravelcloud.com or call 1-800-874-7175.

Cookies

Our website uses cookies and similar tracking technologies to personalize your experience, remember your preferences, and analyze site traffic. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

Third-Party Links

Our website may contain links to third-party websites such as TripAdvisor, resort websites, and social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take steps to remove it.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are retained for a minimum of 7 years for tax and legal compliance.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting a notice on our website. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: